J. J. Rusnak, Ph.D.
President & Managing Member of the LLC
Dr. Rusnak received his Ph.D. and S.M degrees from Harvard University and his M.Eng. and S.B. degrees from the Massachusetts Institute of Technology. During his post-doctoral period, he spent 6 years at the Harvard Business School working in both the Finance Unit (with Prof. C. Baldwin) and in the Technology and Operations Management Unit (with Prof. A. MacCormack). His joint work has been cited in about 300 peer reviewed papers and 16 books.
Dr. Rusnak has been a teacher in both the traditional and online classrooms, and has received Harvard's Derek Bok Award for Distinction in Teaching. He assisted then MIT Chairman A. V. d'Arbeloff, (founder of Teradyne Co, and during his lifetime listed by Boston Magazine as one of the 50 wealthiest entrepreneurs in Massachusetts), in the teaching of a popular management and entrepreneurship class at MIT for several years. An early adopter of online teaching, Dr. Rusnak first taught online in 1999 and he continues to teach online today.
Dr. Rusnak served as a commissioned officer in the US Navy Reserve, was selected as an Armed Forces AFCEA research fellow, and was awarded the Navy and Marine Corps Achievement Medal for applying research theories to study submarine refueling processes.
Heather A. Asang
Director of Sales and Marketing & Member of the LLC
In my new quest as Director of Sales and Marketing I hope to continue to build new relationships in the Continuing Care framework and maintain the high standard of customer care I have provided over the course of my professional career.
With over 25 years of customer relations management my journey begin in the early 1990's at Boston’s distinguished, New England Flag & Banner Company, where I had the pleasure of working with customers across the country, including the United States Air Force, the Boston Celtics, the Boston Bruins and the Boston Red Sox organizations as well as large corporations such as AT&T. My training consisted of visiting all of the major flag manufacturing facilities in the United States including Annin Flag Company and Dettra Flag Company, Inc. (Pennsylvania) as well as several of the largest screen printing facilities in Florida.
In the early 2000’s I moved from Boston to New Hampshire where I have lived with my husband, John, for the past 17 years. I worked at the well-known Peters of Nashua as their Director of Customer Relations working closely with American Honda Corporation where I underwent training courses at their headquarters in Connecticut. I was responsible for writing policies and procedures within the Sales Department and Service and Parts Department in an effort to nurture employee/customer relationships. When necessary I worked directly with the customers to resolve any major issues that would arise and took great strides to retain the Peters Auto Center/Customer relationship.
Several years later I moved onto the Historic Wayfarer Inn as the Sales and Catering Director. My staff included corporate sales managers as well as social sales managers. As the director, I engaged the largest airline account in the hotel’s history along with other major airline accounts, and reserved and maintained some of the largest professional expositions as well as state and local government conferences including primary election coverage.
My time in the hotel business cultivated my yearning to run and operate my own restaurant. I opened Two Friends Café in Goffstown, NH in the Spring of 2007. This adventure allowed me to interact face-to-face with regular customers as well as vendors. What surprised me the most about the café was how closely I worked with the local government/civic leaders, including the Goffstown Fire, Police and SAU Departments as well as Manchester Chamber of Commerce.