Grossmont Gardens

Title: Ambassador Club at Grossmont Gardens
Time: 6 min 33 sec

Description:

A brief description on our Ambassador's Club which helps new residents get acquinted with the amenities and activities of Grossmont Gardens.

Transcript:

hi welcome to grossmont gardens i'm rebecca the executive director i am here with my ambassador club and we wanted to share with you what that is and how it works at grossmont gardens i want to introduce my my leader of the Ambassador Club miss betty rogers carol yay glee and char sultan and they have joined together to be the new ambassadors to greet new residents and be the eyes and ears in the building to help us as leaders better meet the needs of our residents so I just wanted them to have a chance to talk to you about what they do and how they do it and how it works so you'll understand so well I go but the new members come in or new residents come in I go to their apartments I need them I get their telephone numbers for information and tell us some of the things that we do here and invite them to come to some of the activities that we're having and greet them when they come into the dining room and whatever wherever I see them on the ground was just to say hello you know okay I'm Carol I'm not out and about ambassador I always have a smile on my face in a positive comment to the people that I see activities is where I focus my attention so I intend most of the activities group activities I'm there to help 30 lessons have a good time but also to help the staff wherever they can use my services I I have a couple of things that I've done specifically that I've been really helpful for residents as well as the staff I receive a list of those who are visually impaired from these therapists and when they have their web Smith meeting I personally go to each person's house invite them to company could be post-it note on their door right above your ampm that says today is the meeting and that tells the caregivers that they need to to make sure they get to that special meaning and the other thing we've done just recently one of the residents and I decided we need something new and creative a different so we with the approval of the activities director started a Bunco group so we have bunco which is social which is crazy anybody can do and we've really had a good time with that and basically i'm here to everybody else should like Rosemont gardens / home like I like it for home and that's how I read my friends they're my conscience well I do it differently as as the leader and we say that physician as new people come in they put I have a mailbox and they put in the sheets like this and the name of the new chief both new residents and this one's their name their room number and their arrival time so then I take these and then I usually give them to sharp because yet they give them to me I think it's a ya hear that has them and they put them in my mailbox and then I checked the box every day and that like I was saying we have the name room number and and the arrival time but people came so that when char and I go around to these places we have these and we ask them we try to get there we ask them for their telephone numbers they don't want to give it to us we don't tell you because we're there just to help them make them feel welcome and safe I always say now is there anything that we can help you with that you're undecided about because I when people come in they're getting so much in for me that hasn't been just goes out the window because you can't think of all those things so that when they come in they thought we let them stay about a week at least and yeah we didn't get settled before and then come that's right so that's that's what we do we just we want to stress a friendship and love we hug and just just make them feel at home because this is going to be their home and it's a very traumatic experience for anyone to give up their home and all the other things they have to give up even though it's more convenient for them and everything and they're going to see that they have to live here for a while so it's overwhelming first of all the property is so big it takes a while for them to learn their way just from their own apartment although they do get they do get help with that from their own apartment in the dining room and so just to give them an idea of place that they can go on how to get there it is it's overwhelming just to try to make them comfortable and welcome you know I wear my name tag always it says to the staff and the business that I'm here and if they have anything they need help with their systems they've been asked and a lot of my general time is spent in escort service people lost or disoriented and the other is responding to ask Carol she'll know and I try to make sure that I do know the details fail about people when people come there I think that they are given a map right yes and and just to look at this map it's confusing it's a big place yes it is but you know what you have the map it isn't so bad because it just shows where the swimming pool is in a gazebo in the dining room and the laundry room is always a big problem to people they don't think about that when they come in but when they think about it thinking where is this laundry room you know so the map helps it also so that's just a short little brief introduction to my special special ambassador Club at grossmont Gardens it's been a delightful and very effective group it really means a lot to the residents to have a resident perspective and a resident greeting as well as our staff so I hope this helps you put together a little lie about your club in your community and I want to thank Betty and Carol and shower for what for their efforts and their time and for Sean the cameraman back there to thank you