J. J. Rusnak, Ph.D.
President & Managing Member of the LLC
Dr. Rusnak received his Ph.D. and S.M degrees from Harvard University and his M.Eng. and S.B. degrees from the Massachusetts Institute of Technology. During his post-doctoral period, he spent 6 years at the Harvard Business School working in both the Finance Unit (with Prof. C. Baldwin) and in the Technology and Operations Management Unit (with Prof. A. MacCormack). His joint work has been cited in about 300 peer reviewed papers and 16 books.
Dr. Rusnak has been a teacher in both the traditional and online classrooms, and has received Harvard's Derek Bok Award for Distinction in Teaching. He assisted then MIT Chairman A. V. d'Arbeloff, (founder of Teradyne Co, and during his lifetime listed by Boston Magazine as one of the 50 wealthiest entrepreneurs in Massachusetts), in the teaching of a popular management and entrepreneurship class at MIT for several years. An early adopter of online teaching, Dr. Rusnak first taught online in 1999 and he continues to teach online today.
Dr. Rusnak served as a commissioned officer in the US Navy Reserve, was selected as an Armed Forces AFCEA research fellow, and was awarded the Navy and Marine Corps Achievement Medal for applying research theories to study submarine refueling processes.
Heather A. Asang
Director of Business Development & Member of the LLC
As Director of Business Development I hope to continue to build new relationships in the Continuing Care framework and maintain the high standard of customer care I have provided over the course of my professional career.
With over 25 years of customer relations management, with certifications in American Honda Facilitator Program, Boston University Business Management and Customer Relations Management. My journey begin in the early 1990's at Boston’s distinguished, New England Flag & Banner Company, where I had the pleasure of working with customers across the country, including the United States Air Force, the Boston Celtics, the Boston Bruins and the Boston Red Sox organizations as well as large corporations such as AT&T. My training consisted of visiting all of the major flag manufacturing facilities in the United States including Annin Flag Company and Dettra Flag Company, Inc. (Pennsylvania) as well as several of the largest screen printing facilities in Florida.
In the early 2000’s I moved from Boston to New Hampshire where I have lived with my husband, John, for the past 20 years. I worked at the well-known Peters of Nashua as their Director of Customer Relations working closely with American Honda Corporation where I underwent training courses at their headquarters in Connecticut. I was responsible for writing policies and procedures within the Sales Department and Service and Parts Department in an effort to nurture employee/customer relationships. When necessary I worked directly with the customers to resolve any major issues that would arise and took great strides to retain the Peters Auto Center/Customer relationship.
Several years later I moved onto the Historic Wayfarer Inn as the Sales and Catering Director. My staff included corporate sales managers as well as social sales managers. As the director, I engaged the largest airline account in the hotel’s history along with other major airline accounts, and reserved and maintained some of the largest professional expositions as well as state and local government conferences including primary election coverage.
My time in the hotel business cultivated my yearning to run and operate my own restaurant. I opened Two Friends Café in Goffstown, NH in the Spring of 2007. This adventure allowed me to interact face-to-face with regular customers as well as vendors. What surprised me the most about the café was how closely I worked with the local government/civic leaders, including the Goffstown Fire, Police and SAU Departments as well as Manchester Chamber of Commerce.
Administrative Support Manager
In my new role at FindContinuingCare.com as the Administrative Support Manager, my goal is to ensure free flow of communication and efficient use of resources throughout the organization. Part of my responsibilities will be to supervise the support services of the organization to facilitate its success.
I received my Masters degree in 2014 from Southern New Hampshire University. In 2012 I started working at the Moore Center as a Direct Support Professional. I eventually moved on to being an In Home Support Family Manager where I was responsible for managing families' services, employees, and budgets through state funding. I continued this position until the end of 2017.
In 2018 I started a new job at a local music school where I was an office administrator. I was quickly promoted to being the Office Manager. In this position I was the direct supervisor to the other office staff and was responsible for managing customer payments, files, and scheduling as well as running reports, providing customer service, and completing organizational projects.
In my role as a Support Assistant, I hope to bring a fresh perspective to each project. I feel as though I am a critical thinker and enjoy working on my own as well as part of a team. I take on project work, monthly status reports, and many small assignments as needed. I enjoy collaborating with management and additionally enjoy the flexibility my position allows.
Throughout my high school years at Central High School, I took all honors and advanced placement courses to enrich my mind. One of my most notable involvements is my membership on the robotics team where I participated in both the mechanical and business sub-teams. In addition, I was inducted into multiple honor societies for my academic achievement including the National Honors Society, National Art Honors Society, and Rho Kappa (the social studies honor society). I then became president of Rho Kappa, putting my leadership skills to work.
While balancing school, extracurriculars, and work I always found time to get out and help my community. During my senior year, I had roughly 40 hours of volunteering. I obtained these hours through various events such as face painting at the city’s Greek festival, being a greeter at elections, working with students in my school's art class for those with developmental disabilities, and volunteering at New horizons where I worked with homeless families.
As a graduate of the 2020 class, I will be furthering my education at the University of New Haven with a major in Forensic Psychology.