Tender Mercies assists seniors and their families with home care services in the Temple, Killeen & Central Texas area. Our experienced and compassionate caregivers work with families that want to keep their loved ones safe and comfortable in their own homes.
Tender Mercies will begin considering you and your loved one’s unique needs from the moment we receive your call or inquiry. To begin the process we will ask you some basic questions to help us form an initial needs assessment.
The next step is to coordinate a visit in the home of the family member who may ultimately benefit from our care. It is important that we meet with you and any other members of your family that may be involved in providing care. These consultations are very important because they help us to gather additional information, answer your questions and help you understand how Tender Mercies can be of benefit to you.
After the initial meeting, we will develop an Individualized Service Plan tailored to your loved one's unique needs. The Individualized Service Plan will provide detailed direction for your caregiver. He will explain the plan in detail and will make modifications per your direction.
Once the Individualized Service Plan is approved, we begin the process of identifying potential caregivers. When looking for caregiver candidates, Tender Mercies takes numerous factors into consideration including services required, your loved one's interests and the personalities of both your loved one and the caregiver. This approach helps us to better provide your loved one with the best caregiver possible. On the rare occasion that a caregiver does not meet your expectations you always have the option of requesting a replacement at any time.
Our caregivers are required to keep notes about the services they provide each day. These notes are also available for inspection. Agency administrators make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Individualized Service Plan.
At Tender Mercies, we understand that it’s not easy to bring an unfamiliar face into your home to provide care. We work to make this transition a positive experience by working to match one of our highly qualified caregivers with your care needs. We believe that a good match between client and caregiver is essential for peace of mind.
We match our caregivers based on a person’s individuals needs. At Tender Mercies we select only the most qualified caregivers to be a part of our team. We thoroughly screen and vet all applicants before we consider them for employment.
Our caregivers are bonded, insured, and continually trained for the sole purpose of providing the highest level of care to our clients. Tender Mercies caregivers exhibit the utmost professionalism and are caring and dependable. Our compassionate caregivers also adhere to the highest ethical standards. Their goal is to be a dependable and steady source of assistance for your loved one, allowing him or her to live comfortably and safely at home.
