Situated on lush, green grounds dotted with mature maple trees, Waterford Crossing is your hometown senior living community in Goshen, IN. We offer easy access to the Elkhart River, Shanklin Park, and all the shops and restaurants for which our charming city center is known. For those ready to tell home maintenance to take a hike, our Independent Living apartments are the perfect place to enjoy all that newfound free time. Our community also boasts Skilled Nursing, Assisted Living, and Memory Care services. At The Condominiums at Waterford Crossing*, active seniors can own their own home, yet have nearby access to our full range of care and support. Here in our community, you can trust us to provide exceptional senior care 24 hours a day.
Select the care level that best addresses your needs at Waterford Crossing. Our Independent Living apartments are great for seniors who no longer want the hassle of raking leaves and cleaning gutters, but who wish to remain independent. We also offer an array of Long-Term Care options. Check out our Assisted Living suites, featuring beautiful accommodations and spacious floor plans. For those who need more complex clinical care, we’re also proud to offer Skilled Nursing and Memory Care services right on our campus grounds. Our team is specially trained not only to meet the unique needs of those they serve, but to learn their stories, as well.
Sometimes you only need care for a short period of time in order to reap long-term benefits. Our Short-Term Care options at Waterford Crossing can be adjusted based on your specific needs. Through our Rehabilitation program, our team of expert therapists can help you recover from and injury or surgery, so you can get back to your daily routine. And thanks to our Adult Day and Respite Services, caregivers who could really use a hand with their loved one can get the help they need - whether it’s for a few days or a few weeks.
A great meal is the first step to optimal health. At Waterford Crossing, we believe that wholeheartedly. That’s why we employ a team of well-trained chefs to prepare each of the meals we serve at our Goshen, IN, senior living community in Elkhart County. Enjoy a comforting mug of coffee or tea in the morning with a breakfast of eggs, bacon, and toast. In the afternoon, savor a slice of homemade pizza with your favorite toppings. For dinner, the variety is endless. From delicious comfort food classics to new and exciting cuisines, our chefs offer you the best in food and flavor.
Our living options at Waterford Crossing are each unique, and come with the level of support that perfectly suits you. After all, you needs are different than the next person’s. This means that your lifestyle should be, too. Bid farewell to salting the driveway and sign up for a lifestyle of comfort and excitement in our Independent Living apartments. Or find peace-of-mind thanks to the everyday assistance we offer in our Assisted Living neighborhood. And if you or a member of your family have needs better suited to 24-hour care, we offer Skilled Nursing, Rehabilitation, and Memory Care services.
At Trilogy Health Services, we promise that our customer service will exceed your expectations.
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Video Transcript
Time: 2 min 19 sec
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Transcript:
and trilogy exceeding the expectations of our customers and a compassionate commitment to excellence in customer service are the foundations of our culture our service standards are designed to create a daily experience like no other for residents and family members our trilogy service standards guide us in everything we do we have a set specific set of instructions in delivery options for everything we do from our meals to the care that we provide to family nights to happy hour to our activity programming from the moment you walk in the doors you are going to be able to feel the customer service difference it is something that we speak about on a daily sometimes hourly basis with every single team member in our campus because we want them to understand customer service is the most important thing that we do we feel a trilogy that if we treat our employees like royalty they will in turn treat the residents like royalty our goal is to be the best health care company in the Midwest we strive to be the provider of choice and the employer of choice I am a retired nurse and I worked in a family practice group for 30 years so I knew what was available in the area and in all parts of town actually and I had visited there before and it was so close of course to our home and the facility is so beautiful you want your family members to be in a place that's pretty and it's bright and it makes you feel better when you're in in this kind of setting so when we enquired about it we never looked back it was just the perfect place for it really was whether it's just a little assistance in your daily activities or around-the-clock skilled nursing care our trusted professionals provide the care you need in a setting that promotes comfort well-being and personal choice
Video Transcript
Time: 3 min 35 sec
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Transcript:
and trilogy we understand that there's a difference between staying busy and being engaged every resident should have the opportunity to be engaged regardless of abilities we strive to create activities and programs based on residents preferences to ensure there is something for everyone to enjoy we want life at our campuses to be a time of celebration for our residents there's a difference in being busy and being engaged so what we specifically do is again we look at the prior life interest and then we try to tailor the program around what they can still offer a lot of individuals feel that when they're aging that they no longer have a purpose so we definitely tap into their skills and talents and ask them to participate not only in the program but maybe even meeting the program some of the best ideas come from the direct line staff when they're interacting with the residents and providing good quality care they start just having normal conversations like you would with a neighbor and we learned through the direct care staff you know what the interest of the residents are if we don't uncover it and the initial assessment we're constantly building on that based on exchanges that we have with the residents it is very important that everyone participates no matter what their cognitive or mental statuses and we have people that are highly engaged using their hands and their mind but we do tailor the program to meet residents that are on their life journey and those programs might include massage music music therapy we also do a lot of sensory stimulation and ensure that someone's not just sitting in their room that they're getting connection and touch and interventions according to their needs at that moment while new programs and activities are constantly created a trilogy we've developed many core programs that include lifelong learning opportunities focused on the development of residents talents gifts and interest including writing and computer classes gardening and Clayworks and the fundamentals of bridge helped to deepen a sense of pride and purpose we provide intergenerational programs that partner with schools and colleges for mutual opportunities for learning understanding and fun we have creative arts programs encouraging emotional expression through creativity encompassing all levels of cognitive functioning and much more they do activities all day long they cook they play bingo they like I said they had that happy hour where they just serve hors d'oeuvres and things like that and the families come they have a family breakfast once a month and everybody goes for breakfast and they just treat the family whoever wants to come and every afternoon there's someone or somebody there either doing the we on TV or for exercise or there's someone playing the piano activities don't just happen on campus we encourage participation and fishing trips and contests summer field trips where residents go into the community to enjoy special places and experiences and the live a dream program in which lifelong dreams and wishes can become a reality at Trilogy we're committed to enabling our residents to live engaged and meaningful lives you
Video Transcript
Time: 2 min 57 sec
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Transcript:
at trilogy we're committed to providing exceptional food and dining services as just one of the ways we express our care and concern for our residents chefs that are trained in the country's finest kitchens and restaurants prepare our residents meals well it's important for our residents to get a nutritional meal but even more important is the dining experience and we want to that we want them to experience the whole of the whole array of dining and that means not just the meal but the service some of the surroundings and the atmosphere that goes with it it starts with the service and in being able to offer that ruff restaurant style service soup or a salad a salad bar on a regular basis being able to choose from the menus an array of desserts we want them to have that experience like they were at a restaurant every single day what we do have in-house registered dieticians they work with all of our campuses they come in on a regular basis usually weekly they do fresh assessments on our residents making sure that they're meeting their nutritional needs only the freshest ingredients are used and everything is served to the table on China special requests can be made and may even end up on the menu permanently we look for chefs we look for people with restaurant experience and background we want somebody that's very outgoing on we want somebody that's food knowledgeable we want someone that has a restaurant background we look for individuals that understand food the concepts the culinary science and education of food one of the things that we strive for is our celebrity class events and we do a variety of different themes with those will have a Cruz theme where the whole day will be an event all about the cruise and and at the end of the day it culminates in the captain's dinner and we've had many different venues like that from a 50s themed dinner to a Osaka things of that sort just a variety of different themed dinners you know happy hour came up a couple years ago and it's a wonderful thing that we do we have happy hour every Friday and the afternoons and our buildings we serve alcohol can not all caulk beverages we encourage family members to come out and enjoy a beverage with them when you walk into the dining room and you see fresh flowers and linens and everything is bright it just makes you feel better that's the way we all liked we like to go to a restaurant where they have linens and pretty flowers on the table you know the meals were always presented in the best way possible they really do the best they can with all of those people who try to feed and and make them make them happy dining at our campus isn't just about eating a meal it's a culinary adventure you
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